Privacy Policy

Last updated: August 2026

PT Pacebo Tours, referred to in this Privacy Policy as “Pacebo”, “we”, “us”, or “our”, respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

1. Visit pacebotours.com;
2. Submit an enquiry;
3. Request a travel proposal;
4. Make or manage a booking;
5. Subscribe to our newsletter;
6. Communicate with our team; or
7. Participate in a journey organised by Pacebo.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

PT Pacebo Tours is an Indonesia-based tour operator headquartered in Makassar, South Sulawesi.

For the purposes of applicable data protection law, PT Pacebo Tours is responsible for deciding how and why your personal information is processed in connection with our website and travel services.

Company: PT Pacebo Tours

Location: Makassar, South Sulawesi, Indonesia

Website: pacebotours.com

Email: info@pacebotours.com

WhatsApp: +62 811 414 0033

2. Personal Information We Collect

The information we collect depends on how you interact with Pacebo and the services you request.

Contact and Identification Information

We may collect:

1. Full name;
2. Email address;
3. Telephone or WhatsApp number;
4. Residential country;
5. Nationality;
6. Date of birth;
7. Gender, where relevant to the requested service; and
8. Passport details and copies.

Travel and Booking Information

When you request or book a journey, we may collect:

1. Preferred destinations;
2. Travel dates;
3. Number and names of travellers;
4. Accommodation preferences;
5. Rooming arrangements;
6. Flight and transportation details;
7. Travel interests;
8. Budget preferences;
9. Guide-language preferences;
10. Special requests;
11. Emergency contact details; and
12. Information required for permits, tickets, accommodation, or other travel arrangements.

Health, Dietary, and Accessibility Information

Where necessary to organise your journey safely and appropriately, we may collect information about:

1. Food allergies;
2. Dietary requirements;
3. Medical conditions relevant to the journey;
4. Disabilities or mobility limitations;
5. Pregnancy;
6. Medication or emergency assistance requirements; and
7. Other accessibility or special-service needs.

We ask that you provide only information relevant to your journey. Where required by applicable law, we will process sensitive personal information with your explicit consent or on another lawful basis.

Payment and Transaction Information

We may collect information relating to payments, including:

1. Invoice details;
2. Payment amount and currency;
3. Payment date;
4. Bank-transfer confirmation;
5. Billing details; and
6. Limited transaction information provided by banks or payment processors.

Payment-card information may be processed directly by an authorised payment provider. Pacebo does not ordinarily retain complete credit- or debit-card details.

Communication Information

We may keep records of communications you have with us, including:

1. Emails;
2. Website enquiry forms;
3. WhatsApp or telephone messages;
4. Feedback;
5. Reviews;
6. Complaints; and
7. Requests made before, during, or after your journey.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

1. Internet Protocol address;
2. Browser type and version;
3. Device type;
4. Operating system;
5. Approximate location derived from technical data;
6. Language preference;
7. Referring website;
8. Pages viewed;
9. Date and time of access;
10. Links selected;
11. Session activity; and
12. Cookie or similar technology identifiers.

For more information, please review our Cookie Preferences page.

Marketing Preferences

When you subscribe to our newsletter or request promotional communication, we may collect:

1. Your email address;
2. Preferred language;
3. Travel interests;
4. Communication preferences; and
5. Records of your consent or decision to unsubscribe.

3. How We Collect Personal Information

We may collect personal information:

1. Directly from you through our website, email, telephone, WhatsApp, forms, questionnaires, or conversations with our team;
2. From another person making a booking on your behalf;
3. From travel agents, agencies, cruise operators, or business partners involved in your booking;
4. From hotels, airlines, transport operators, guides, or other suppliers;
5. Through cookies and similar website technologies;
6. From payment processors or financial institutions; and
7. From publicly available sources where reasonably necessary.

If you provide personal information about another traveller, you confirm that you are authorised to provide the information and that the traveller has been informed about how Pacebo may use it.

4. How We Use Your Information

We may use personal information to:

1. Respond to enquiries and requests;
2. Recommend suitable journeys;
3. Prepare personalised or tailor-made travel proposals;
4. Confirm and manage bookings;
5. Arrange hotels, guides, drivers, transport, meals, permits, tickets, and activities;
6. Communicate itinerary updates and operational information;
7. Manage payments, invoices, refunds, and accounting records;
8. Accommodate dietary, medical, mobility, or accessibility requirements;
9. Provide assistance before, during, and after a journey;
10. Respond to emergencies and protect the health and safety of travellers;
11. Provide customer support and resolve complaints;
12. Improve our journeys, website, content, and services;
13. Analyse website traffic and performance;
14. Prevent fraud, misuse, security incidents, and unlawful activity;
15. Meet legal, tax, regulatory, accounting, and reporting obligations;
16. Establish, exercise, or defend legal claims; and
17. Send newsletters or promotional communication when you have consented or where otherwise permitted by law.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without informing you where required.

5. Legal Grounds for Processing

Depending on the circumstances and applicable law, we may process your personal information on one or more of the following grounds:

Performance of a Contract

Processing may be necessary to:

1. Prepare a requested travel proposal;
2. Confirm a booking;
3. Arrange travel services;
4. Manage payments; or
5. Perform our obligations under an agreement with you.

Consent

We may rely on your consent when:

1. Sending optional marketing communication;
2. Collecting certain health or accessibility information;
3. Using optional analytics or advertising cookies; or
4. Using identifiable photographs or videos for promotional purposes.

You may withdraw your consent at any time. Withdrawal does not affect processing that was lawfully carried out before consent was withdrawn.

Legal Obligations

We may process information when necessary to comply with applicable legal, tax, accounting, immigration, security, or regulatory requirements.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, including:

1. Responding to customers;
2. Operating and improving our services;
3. Maintaining business records;
4. Protecting our website and systems;
5. Preventing fraud;
6. Understanding customer interests; and
7. Establishing or defending legal claims.

Where we rely on legitimate interests, we consider the potential impact on your rights and privacy.

Vital Interests

In an emergency, we may process or disclose relevant information when reasonably necessary to protect your life, health, or safety or that of another person.

6. Information Required to Provide Our Services

Certain personal information is necessary for us to prepare or provide a journey.

For example, we may require names, passport information, travel dates, flight details, rooming arrangements, and relevant dietary or health information.

You are not required to provide personal information to browse most areas of our website. However, if you do not provide information required for a booking, permit, ticket, accommodation, or safety arrangement, we may be unable to provide some or all of the requested services.

7. How We Share Personal Information

We share personal information only where reasonably necessary to provide our services, operate our business, protect legitimate interests, or comply with legal obligations.

Recipients may include:

Travel-Service Providers

We may share relevant information with:

1. Hotels and accommodation providers;
2. Guides and Tour Directors;
3. Drivers and transport companies;
4. Airlines, ferry operators, and boat operators;
5. Restaurants and catering providers;
6. National parks and conservation authorities;
7. Local operators;
8. Community representatives;
9. Permit and ticketing authorities;
10. Expedition teams;
11. Cruise operators; and
12. Other suppliers involved in your itinerary.

We share only the information reasonably necessary for the supplier to provide the requested service.

Business and Technology Providers

We may use trusted providers for:

1. Website hosting;
2. Email services;
3. Cloud storage;
4. Customer communication;
5. Booking administration;
6. Analytics;
7. Cybersecurity;
8. Payment processing;
9. Accounting; and
10. Other technical or administrative services.

These providers may process personal information only to perform services for Pacebo and are expected to protect it appropriately.

Professional Advisers

Information may be shared with accountants, auditors, insurers, lawyers, consultants, or other professional advisers when reasonably necessary.

Government and Public Authorities

We may disclose personal information to immigration authorities, law-enforcement agencies, courts, tax authorities, tourism authorities, health authorities, national parks, or other public bodies where required or permitted by law.

Business Transfers

If Pacebo undergoes a merger, restructuring, sale, or transfer of all or part of its business, relevant personal information may be transferred as part of that transaction, subject to appropriate confidentiality and data-protection measures.

Pacebo does not sell personal information.

8. International Data Transfers

Pacebo is based in Indonesia and organises journeys involving suppliers and travellers from different countries.

Your personal information may therefore be transferred to, accessed from, or stored in countries other than your country of residence. Data-protection laws in those countries may differ from those in your home country.

Where required by applicable law, we will take reasonable steps to ensure that international transfers are made using appropriate safeguards, contractual arrangements, consent, or another legally recognised transfer mechanism.

Because travel services often require international coordination, certain transfers may be necessary to perform your booking or provide services you have requested.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

1. Provide and complete your journey;
2. Maintain booking and customer-service records;
3. Meet legal, tax, accounting, and reporting obligations;
4. Resolve complaints;
5. Prevent fraud;
6. Enforce agreements; and
7. Establish, exercise, or defend legal claims.

Retention periods vary depending on the nature of the information and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy, anonymise, or securely archive it, unless continued retention is required or permitted by law.

10. Data Security

Pacebo uses reasonable administrative, technical, and organisational safeguards intended to protect personal information against:

1. Unauthorised access;
2. Unlawful disclosure;
3. Accidental loss;
4. Misuse;
5. Alteration;
6. Destruction; and
7. Other unauthorised processing.

Access to personal information is limited to team members and service providers who reasonably require it for their work.

However, no website, email service, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through unsecured communication channels.

Where required by law, we will take appropriate steps to assess and respond to a personal-data security incident and notify affected individuals or the relevant authorities.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

1. Operate essential website functions;
2. Maintain website security;
3. Remember language and currency preferences;
4. Understand how visitors use our website;
5. Measure website performance; and
6. Improve content and user experience.

Where required, non-essential cookies will be used only after you have provided consent.

You can manage your choices through the available cookie preference centre or your browser settings. Blocking certain cookies may affect website functionality.

Please review our Cookie Preferences page for further information.

12. Marketing Communications

Pacebo may send newsletters, travel inspiration, journey updates, or promotional offers when:

1. You have subscribed;
2. You have requested this information;
3. You have provided consent; or
4. Such communication is otherwise permitted by applicable law.

You may unsubscribe at any time by:

1. Selecting the unsubscribe option in a marketing email; or
2. Contacting us at info@pacebotours.com.

We may continue to send non-promotional communication relating to an active enquiry, confirmed booking, payment, journey, or legal obligation.

13. Your Privacy Rights

Depending on your location and the law applicable to your personal information, you may have the right to:

1. Receive information about how your personal data is processed;
2. Request access to the personal information we hold about you;
3. Request a copy of your personal information;
4. Correct inaccurate or incomplete information;
5. Request deletion or destruction of your information;
6. Withdraw consent;
7. Object to certain types of processing;
8. Request that processing be restricted or suspended;
9. Request data portability where applicable;
10. Object to direct marketing;
11. Submit a complaint concerning the use of your information; and
12. Seek compensation or another remedy where provided by applicable law.

These rights may be subject to legal conditions, limitations, identity verification, record-retention duties, contractual requirements, or the rights of other individuals.

To exercise a privacy right, contact info@pacebotours.com and describe your request clearly.

We may ask for information necessary to verify your identity and protect your information from unauthorised disclosure.

We will respond within the period required by applicable law.

14. Information About Children

Our website is not specifically directed towards children.

Travel bookings involving a person under the age of 18 must be made or authorised by a parent, legal guardian, or responsible adult.

Where personal information concerning a child is required for a family journey, ticket, permit, accommodation, safety arrangement, or other travel service, we may request consent or authorisation from the child’s parent or legal guardian.

15. Photographs, Videos, and Reviews

During a journey, photographs or videos may occasionally be taken by Pacebo, our guides, or authorised partners.

We will seek permission before using images that clearly identify an individual for commercial marketing, unless the person appears only incidentally in general destination or group imagery and such use is otherwise permitted by law.

You may tell Pacebo or your guide if you do not wish to be photographed or filmed.

When you voluntarily submit a review, testimonial, image, or other content, we will obtain permission before using personally identifiable content for promotional purposes where required.

16. Third-Party Websites

Our website may contain links to websites operated by airlines, hotels, payment providers, tourism authorities, social-media platforms, or other third parties.

Pacebo does not control the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of each external website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

1. Changes to our services;
2. New website functions;
3. Changes in the way we process information;
4. Legal or regulatory developments; or
5. Improvements to our privacy practices.

The latest version will always be published on this page with the updated revision date.

Material changes may also be communicated through our website or directly to affected individuals where appropriate or legally required.

18. Contact Us

For questions about this Privacy Policy, the use of your personal information, or a request to exercise your privacy rights, please contact:

PT Pacebo Tours

Makassar, South Sulawesi, Indonesia

Email: info@pacebotours.com

WhatsApp: +62 811 414 0033

Website: pacebotours.com